Customer Support Engineer

This is an individual contributor role as a Customer Support Engineer. It is a full-time position with 40 working hours per week. Xavo is an equal opportunity employer and will consider all applicants if they comply with the capabilities and prerequisites listed below.

Roles and Responsibilities

  • Development, configuration, implementation and support of software projects in collaboration with IT consultants and project members

  • Collaboration in solving company-specific problems and support the software using

  • Conduct user trainings as a part of the project, which includes developing training materials etc.

  • Coordination, prioritization and supervising incoming requests, always focusing on costumer orientation

  • Create project reports

Required Skills and Capabilities

  • Deep understanding of complex technical processes, problems and solutions

  • Excellent skills in Microsoft Office

  • Skills in at least one programming language are a plus

  • Experience in using ticket systems like Jira

  • Highly efficient as a team player as well as in solo tasks

  • Strong orientation towards quality, customer satisfaction and reaching and exceeding business targets

  • Continuously strive for personal excellence and self-improvement

  • Excellent communication skills

Formal Prerequisites

  • Relevant vocational education or college degree or multiyear professional experience in a similar role in the software industry

  • Excellent language skills in German and English

  • Willingness to travel occasionally (e.g. customer visits)

Our Offer

  • A professional experience that’s equally interesting, inspiring and challenging in the growing software market with the opportunity to continuously learn and self-improve

  • Above average compensation and benefits

  • A collaborative environment where team play is the main mode of operation